COOKIES Cookies on this website are currently set to 'Allow All Cookies'. If you continue without changing this setting you are consenting to the use of such cookies. Manage Cookies

File a complaint

Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of one month from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).

Processing a complaint

1. Your Client Manager
First of all, you can contact a Client Manager at +39 06 87410437.

2. The Complaint Management Department
If the answer you receive is not satisfactory, contact the Complaint Management Department.
Western Union International Bank GmbH
Sede Italiana
Ufficio Reclami
Via Virgilio Maroso, 50
00142 Roma

3. Mediation
In the absence of a satisfactory solution, you can contact the Arbitro Bancario Finanziario. For further information please visit

While, for disputes related to investment services, you can contact the Ombudsman - Giurì bancario. For further information please contact

Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.

Please download the following documents (in Italian):