Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of one month from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).
Processing a complaint
1. Your Client Manager
First of all, you can contact a Client Manager at +39 06 87410437.
2. The Complaint Management Department
If the answer you receive is not satisfactory, contact the Complaint Management Department.
Western Union International Bank GmbH
Via Virgilio Maroso, 50
In the absence of a satisfactory solution, you can contact the Arbitro Bancario Finanziario. For further information please visit www.arbitrobancariofinanziario.it
While, for disputes related to investment services, you can contact the Ombudsman - Giurì bancario. For further information please contact www.conciliatorebancario.it
Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.
Please download the following documents (in Italian):