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File a complaint

Western Union International Bank attaches the utmost importance to the quality of its services and focuses on client satisfaction at all times. However, when a problem arises that is likely to damage the quality of the client relationship, Western Union International Bank is committed to processing the complaint within a maximum period of one month from the date the complaint is received to the date the response is sent to the client (except in warranted extenuating circumstances).

Processing a complaint

1. Your Client Manager
First of all, you can contact a Client Manager at +39 06 87410437.

2. The Complaint Management Department
If the answer you receive is not satisfactory, contact the Complaint Management Department.
Western Union International Bank GmbH
Sede Italiana
Ufficio Reclami
Via Virgilio Maroso, 50
00142 Roma
Italia

3. Mediation
In the absence of a satisfactory solution, you can contact the Arbitro Bancario Finanziario. For further information please visit www.arbitrobancariofinanziario.it

While, for disputes related to investment services, you can contact the Ombudsman - Giurì bancario. For further information please contact www.conciliatorebancario.it

Throughout the process, mediation is voluntary for both parties. It is never restrictive: the Ombudsman proposes but does not impose.

Please download the following documents (in Italian):